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Almost £8,000 in refunds as we get YOU fair deals
Published 29 December 2008
THE prize for the most unusual Action Desk has to go to Helen Hyde, who was shocked to find herself in a resort filled solely with German tourists.
Take care when buying gifts online
Published 22 December 2008
CONSUMER Direct columnist Gail Savage tells Action Desk readers about the extra protection available for consumers who buy their Christmas presents online.
Electricity company sends OAPs flowers and a cheque
Published 15 December 2008
WHEN pensioner Edna Taylor read how E.ON customers had been sent letters from a debt collection agency, the alarm bells started ringing.
Beware of emails claiming your bank is wrong
Published 15 December 2008
EVERY week, Action Desk receives at least two letters forwarded from concerned readers about scams.
Facts about Comet’s different refund policies
Published 15 December 2008
A CONFUSED Action Desk reader contacted us about the refund policy of a high street electrical giant.
Shock payments for Jeanette
Published 8 December 2008
IT can be quite satisfying and relieving to pay off a credit card in full.
It’s the last post for firm sending out ‘prize’ letters
Published 8 December 2008
AN elderly woman who received numerous unwanted letters from the same company should not be getting any more from the firm – thanks to Action Desk.
Don’t forget to read the small print
Published 8 December 2008
“READ the small print” is a handy hint when filling in important forms.
OAP furious as BT dig up her drive without asking
Published 1 December 2008
WHEN pensioner Elizabeth Eden found workmen digging up her drive she was understandably confused.
Gas bill warnings were bogus
Published 1 December 2008
WHEN two Walney residents received letters from a debt collection agency asking them to pay outstanding gas bills, they both had reason to be worried.
Tips on returning those unwanted gifts
Published 1 December 2008
IT can be awkward when you receive an unwanted Christmas present. But in this week’s column, GAIL SAVAGE, of Consumer Direct, explains your consumer rights when it comes to taking back that tenth pair of socks or bright green jumper.
British Gas take the heat out of boiler bill
Published 24 November 2008
A BRITISH Gas customer was left out in the cold when he was charged twice for repairs to his boiler.
Bride upset as shop gives her gown away
Published 10 November 2008
A BRIDE who cancelled her wedding was devastated when her £700 wedding dress was given away to charity without her knowing.
Learn about your rights
Published 10 November 2008
THIS week, Consumer Direct’s north-west liaison officer, Gail Savage, explains what trading standards departments do and when you might need their help.
Delight as ‘obstacle course’ is cleared
Published 10 November 2008
FOUR months ago, Action Desk reported on the “obstacle course” faced by disabled shoppers in Millom.
Firms cook up a way to get pensioner new oven
Published 3 November 2008
A STRUGGLING pensioner had a new cooker delivered and fitted for free thanks to generous firms and individuals.
Time to resurface ‘pot hole alley’ says Alan
Published 3 November 2008
A BIKER is calling for repairs to a “pot hole alley”.
Gas bill victory for Shelley
Published 27 October 2008
IF you received a gas bill over a year after you moved out of a property, you might be a bit confused.
Action Desk’s second success this week over energy bills
Published 27 October 2008
ESTIMATED power bills have become something of a bugbear for Action Desk readers lately.
Know your rights when buying second hand
Published 27 October 2008
THIS week, Gail talks to Action Desk about a consumer’s rights when buying a secondhand item – and reveals that the same rules apply as when buying new goods.
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